If you are considering renting your property, here is why you should make us your first port of call:
Helmores 24/7 Maintenance Reporting
Helmores 24/7 Maintenance works by allowing tenants to report problems online (via smartphone, tablet or computer) and it guides them through a reporting process. The information (together with any pictures that are uploaded by the tenant) is compiled into a clear and consistent issue report which is sent to us. This saves time and money when dealing with repairs, and it also allows tenants to have repairs carried out more quickly. We filter out issues that are a tenant’s responsibility to repair and by suggesting common sense first step which may allow tenants to resolve the problem (eg checking that the boiler is on if there is no hot water) – helping tenants to help themselves!
Full Management or Tenant Find Only
We offer a Full Management package or a Tenant Find only service, whichever best suits your needs.
We undertake quarterly inspections to minimise maintenance issues on fully managed properties
Rent Guarantee Insurance
We include this free of charge on fully managed properties
Local Full Legal Support
We have full support from a local team of solicitors for any legal matter giving peace of mind
The Sunday Times Estate Agent of the Year in 2013, 2014 and 2015 – Best Single Office South West
For the second year in a row we have been voted the Best Single Office Estate Agent in the South West – an achievement we are immensely proud of. In addition, we won bronze awards for Innovation (Aerial Film & Photography), and Best Agent to Work For, at the 2014 awards.
Credit / Debit Card Facilities
This allows instant payments from tenants either in the office or over the phone
Best Customer Service
The independent review website Allagents.co.uk awarded us Best Agent in the South West for customer service in 2014, and 99% of reviewers say they would use us again.
Long Opening Hours – 7 Days A Week
Our High Street office is open 7 days a week, and we even answer the phone up to 8 o’clock at night during the week and we have an emergency out of hours telephone number.
Large Prominent High Street Offices
We have a huge window display right in the centre of town together with 2 eye-catching plasma screens running aerial films 24/7.
OnLine Marketing and Social Media
As well as having large High Street offices, we promote all properties on the internet in a big way. Our main focus is on Rightmove.co.uk and OnTheMarket.com. Many tenants also use social media to house hunt, and our Facebook page has well over 1000 likes. We regularly Tweet too!
Database of Tenants
We have a large database of tenants ready to move
Over 300 year’s of experience
Yes – you did read that correctly! We’ve been in business since 1699 and are believed to be the oldest established firm of estate agents in England – that’s an incredible track record that speaks for itself.
Clarity, Honesty, & Hard Work
We provide clear, honest advice from the outset, followed up by serious hard work to get the job done right!